Privacy Policy

Jahesh is software for small Australian builders and trades. This policy covers two groups of people:

• Builders. These are the businesses that hold a Jahesh account, and the people who sign in for them. It also covers people who join our early access list.
• End customers. These are the customers of a builder. They may send an enquiry, speak to the AI receptionist, or open a quote or invoice from a link.

If you are an end customer, the builder you are dealing with decides what details of yours go into Jahesh and how they are used. We hold those details for the builder. The builder is your first point of contact about them, but you can also contact us.

About builders:

• The email address for the account, or the one you give us when you ask for early access.
• Business details: business name, ABN and logo.
• Bank details that you choose to show on your invoices.
• Your rates.
• The building plans you upload, as PDF files. Plans can include names and site addresses.
• The quotes, invoices, estimates and replies you create.

About end customers:

• Name, email address and phone number.
• Site address.
• Enquiry messages and anything else the customer sends to the builder through Jahesh.
• Transcripts of calls with the AI receptionist.
• The name typed to accept a quote, and when it was accepted.

We also keep basic technical records, such as sign-in times, IP addresses and error logs. We use these to run Jahesh and keep it secure.

We do not ask for sensitive information, such as health information. Please do not put it into Jahesh unless it is needed for the job. We do not collect card or payment details. Card payments are not available in Jahesh yet.

• From you, when you create an account, set up your business, upload plans, write a quote or invoice, or contact us.
• From builders, when they enter the details of their customers.
• From end customers, when they send an enquiry, speak to the AI receptionist or accept a quote.
• Automatically, when someone uses Jahesh, through our hosting and database providers.

The AI receptionist tells callers that it is an AI. At the moment it runs as a test call in a web browser. It is not yet connected to a phone line.

We use personal information to:

• Provide Jahesh. This includes measuring plans, preparing estimates, creating quotes and invoices, drafting replies and taking call messages.
• Have a human estimator check each estimate before it is released.
• Sign you in and keep your account secure.
• Send emails, such as sign-in links and messages you choose to send.
• Give you support and tell you about changes to Jahesh or to our terms.
• Fix faults and improve how Jahesh works.
• Meet our legal obligations.

We do not sell personal information. We do not use the details of end customers to market to them.

If you joined the early access list, we may email you about Jahesh. You can ask us to stop at any time.

Jahesh uses an AI model supplied by Anthropic. We send it the content it needs to do a task:

• Plans, so that quantities can be measured.
• Job descriptions, so that quote lines can be drafted.
• Customer messages, so that a reply can be drafted.
• The text of calls, so that the AI receptionist can respond and take a message.

This content can include the personal information of builders and end customers.

We use Anthropic through its commercial API. Under its terms for that service, Anthropic does not use this content to train its models.

AI output can be wrong. A human estimator checks each estimate, and a builder approves every reply before it is sent.

We share personal information with the companies that help us run Jahesh. They may use it only to provide their service to us.

• Vercel: hosts the Jahesh website and software.
• Supabase: our database and file storage, in its Sydney region.
• Anthropic: AI processing of plans, messages and call text.
• Resend: delivers our emails.

We also share information:

• With a builder’s customers, when the builder sends them a quote, invoice or reply. A quote or invoice shows the builder’s business details. An invoice shows the builder’s bank details.
• With our estimators, so they can check estimates.
• With professional advisers, or with a buyer if our business is sold or restructured, under obligations of confidence.
• Where the law requires or permits it, for example in response to a court order.

Card payments and accounting integrations are not available yet. If we add them, we will update this policy first.

Our database and file storage are in Sydney, Australia.

Some of the companies we use handle information outside Australia. Vercel, Anthropic and Resend are based in the United States. They may handle information there and in other countries where they or their own providers operate.

This means personal information held in Jahesh may be sent overseas, mainly to the United States. This includes plans, messages, call text and email addresses. We take reasonable steps to make sure these companies protect it, including through our contracts with them.

• Information is encrypted when it travels between your device and Jahesh.
• Sign-in is by a link sent to your email or a one-time sign-in link. There are no passwords to steal.
• Each builder’s data is kept separate from every other builder’s data.
• Only the people who need access to do their job have it.
• Quotes and invoices are shared with customers by links that are hard to guess. Anyone who has the link can open the document, so builders should send links only to the right person.

No system is perfectly secure. If a data breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, as the law requires.

We keep information while a builder’s account is open, so that Jahesh can do its job.

When an account closes, we delete the information or remove the details that identify people, within a reasonable time. We keep only what the law requires us to keep. Copies in backups are removed as those backups expire.

A builder can ask us to delete the details of a particular customer at any time.

We use a small number of cookies that are needed to keep you signed in. We do not use advertising cookies.

If you block these cookies, you will not be able to sign in.

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete.

• Builders can see and change most of their details in Jahesh.
• Anyone can make a request by emailing hello@jahesh.ai.
• If you are an end customer, we may need to involve the builder you dealt with, because we hold your details for them.

We may need to confirm who you are first. We will respond within 30 days. We do not charge for making a request. If we cannot do what you ask, we will tell you why in writing.

You can deal with us without giving your name where that is practical, for example when you ask a general question. We need to know who you are to give you an account.

If you think we have mishandled your personal information, email hello@jahesh.ai and tell us what happened. We will look into it and reply within 30 days.

If you are not happy with our reply, you can complain to the Office of the Australian Information Commissioner (OAIC). Visit www.oaic.gov.au or call 1300 363 992.

We may update this policy as Jahesh changes. We will post the new version on this page and change the date at the top. If a change is significant, we will email builders before it starts.

Questions or requests about privacy? Email hello@jahesh.ai.